We offer unlimited remote assistance and on-site visits for all of our service plans. Whenever a teacher or staff member needs assistance, they submit a tech support ticket to initiate the consultation. Most tickets are answered within an hour with a resolution to the issue issued that day. If needed, we will request a remote session using Microsoft's built in Quick Assist feature. If the issue persists and we are unable to solve it remotely, we can have a tech support agent on site that day.

Your computer hardware, networking devices, and anything in between are not immortal. It is vital to setup a Technology Plan for monthly maintenance and eventual replacement. We help you to build this plan in an economical and feasible way to minimize impact on your budget while maximizing their use.

We have developed Technology Plans for many years and are a must for any school. In some districts and states, your school's accreditation might also require it. Let us show you how an effective plan will save you thousands in technology expenses, giving you more money to use elsewhere.

Most big projects are handled during the summer. This is when the least amount of disruptions occur as students and most staff are not on campus. These big projects can include running cabling, re-wiring, hardware installations, PC wipes, and tablet deployment. These are Items that are usually not covered in our monthly service. During the school year, summer projects are discussed and planned and budgets set. 

If you're planning a summer project, let us know as soon as possible as our schedule fills up quickly. A deposit of 50% of the quote is due upfront to place you on the schedule. The remaining balance is due when the project starts. If you are using EANS, we require a $1,000 deposit to hold the date. If the project is rejected, a full refund will be issued if greater than 30 days before start date. Anything after this will not be refunded.